This company is not yet accredited. Check out the comments below to learn more or submit your own review. My card was hacked 22 decimated and I asked for a new card. After 6 other calls where I asked to speak to a superior, which had not happened, I still do NOT have a new card. This is the worst customer service I`ve ever seen. Too bad, I can`t rate them at less than one. I can`t believe all the negative reviews that people have written on the VISA USAA credit card. I really think they are all liars. A few years ago, I received an USAA credit card with a credit limit of 1500 USD. Please note that I have always paid at least 2 to 3 times the minimum payment each month. Every six months, the USAA increased my credit limit by $500.00 to $3,500. After about two years, they increased my credit limit by $10,000 to $13,500.
People, all you have to do is pay more than the minimum payment and pay their payment before the due date. I think if I started to miss the payments, I`d be one of those people who „screwed“ USAA. Last month I used my Visa card and reloaded something for $21. This is the third time I use it. Recently, I subscribed to myFico.com too. That`s when I noticed that all 3 of my credit scored 2-5 points. The reason is that my debt has gone up by $21. This has been reported, although I pay the full balance of each return well in the head. Maybe it`s because it`s a „secure“ card? I only got this card because I thought about financing a new car and getting insurance from the USAA.
There is no other way. I call to close my account, but based on other reviews I`ve read, it can take time and I have to be very clear and aggressive to do it. I am a veterinarian with a family of veterinarians. It`s terrible that they`re hurting my credit score. It is worth making another leap to complete this card. A few months later, after continuing to pay all my bills on time, I received another, more disturbing letter. This time, the USAA said it had found a loophole that allowed them to increase my rate to more than 20% retroactively. I have written many letters to the president of the bank and to the guardianship authorities, but because of the chaos of housing, my requests have fallen on deaf ears.
I warned USAA that if my interest rate was raised to more than five times my current rate, it would break me financially and force me to be late with the credit card. No one was listening, and my rate jumped through the roof for no reason. At that time, my monthly payments would not even cover interest. So with no other options, I was defaulting on the account. Original review: Tried to use our USAA credit card for a purchase of nearly 4000 dollars, which was declined. The USAA had to call to get permission for this purchase – the card has a credit of 0 dollar!!! It was not possible to obtain „pre-authorization“ as the USAA required the DEE tax!!! When I traveled recently, I used the credit card to buy change for the trip. They think a cash advance and charge a cash advance fee, then comes the bill and they charged interest on the advance in cash, because I didn`t pay it immediately. I fully paid the card after complaining and I heard they couldn`t do anything about the fees and guess what? I received an additional interest charge next month, which might ask you, because you, you get it, it was billed after the bill and was charged for $20, so they could transfer on the cash advance and charge again interest. When I got the LOST/STOLEN card extended, the customer service agent cut half of my sentence and said, „I`m going to transfer you to the scam division.“ After about 2 minutes, I was redirected to an automated service that said they were closed and their regular business schedules… So I hooked up, I called back, I came to see a customer service employee who separated me once and passed me on without hearing what